No Refunds
All sales of digital software keys are final. We do not offer refunds once an order is placed.
Why We Don't Offer Refunds
LicenseCode deals exclusively in digital software activation keys. Once a key is delivered, it is considered used and cannot be recovered or invalidated by us. Due to this irreversible digital nature:
- We are unable to verify whether a delivered key has been activated.
- Software publishers do not allow us to re-issue keys once delivered.
- Refund abuse (receiving a key and claiming a refund) is a known form of fraud in the digital goods industry.
Exceptions
While we do not offer refunds, we will investigate and resolve the following situations:
- Key not delivered — if you have not received your key within 24 hours of payment, please contact us immediately.
- Invalid or non-working key — if a key we delivered does not activate on the stated platform, report it within 24 hours of delivery with proof (screenshot of the activation error). We will verify and replace the key if our records confirm it was not previously activated.
- Wrong product delivered — if we delivered a key for a different product than what you ordered, we will correct it at no charge.
What to Do If You Have an Issue
Please contact our support team promptly:
- Email: [email protected]
- WhatsApp: +91-9438467391
- Or raise a support ticket from your account dashboard.
Please include your order number, the issue description, and any relevant screenshots when reaching out.
Payment Gateway Disputes
If you raise a dispute or chargeback through your bank or payment provider without contacting us first, we reserve the right to provide transaction evidence to Razorpay and contest the dispute. We encourage resolving issues directly with our support team for the fastest resolution.