Orders Cannot Be Cancelled
Once an order is placed and payment is confirmed, cancellation is not possible.
Why We Can't Accept Cancellations
LicenseCode processes and fulfills digital software key orders immediately after payment confirmation. Our fulfilment process begins the moment your transaction is verified, making it impossible to cancel an order mid-process without risk of key compromise or misuse.
Order Not Delivered?
If your order has been placed and paid for, but you have not received your software key within 24 hours, please reach out to us immediately. This is the only situation where we can intervene post-payment:
- Raise a support ticket from your account dashboard — include your order number and the issue.
- Email us at [email protected].
- WhatsApp us at +91-9438467391.
Our team will investigate and deliver your key, or escalate as needed.
Order Already Delivered?
Once a software key has been delivered via WhatsApp, the order is considered complete. We are unable to cancel, reverse, or recall a key that has already been dispatched. If the key is not working, please refer to our Refund Policy for the steps to report a defective key.
Payment Failures
If your payment was deducted but you did not receive an order confirmation, please do not raise a duplicate payment. Instead, contact us with your transaction reference number. Such amounts are typically auto-refunded by Razorpay within 5–7 business days, or we will initiate a manual refund.
Contact Us
For any order-related issues, contact our support team:
- Email: [email protected]
- WhatsApp: +91-9438467391